Shipping policy

Shipping Policy

Processing Time
Orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Times
Estimated delivery time within the United States is 4-9 business days, though delivery may sometimes arrive sooner depending on your location.

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier delays, high demand periods (such as holidays), or other circumstances beyond our control.

Order Tracking
Once your order ships, you will receive a tracking number via email so you can follow your package's progress.

Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please contact us at info@theauraex.com so we can investigate and assist you.

Incorrect Address
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.