Shipping Policy

Shipping is free on every order. No minimum, no threshold.

Shipped from the US

Orders ship from our United States warehouse — not from overseas. That's why delivery is quick and tracking works properly from day one.

Processing

Orders are prepared and handed to the carrier within 1–2 business days. Orders placed on weekends or holidays go out the next business day.

Delivery time

Once shipped, delivery within the United States takes 7–10 business days. You'll receive a tracking number by email as soon as your parcel is on its way.

Where we ship

We currently ship within the United States only.

Tracking your order

Your tracking link arrives by email. If you can't find it, check your spam folder first, then email info@theauraex.com with your order number and we'll resend it.

If your parcel is delayed

Carrier delays happen, particularly around holidays. If your order hasn't arrived 3 business days past the estimated window, email us and we'll open an investigation with the carrier.

If a package is confirmed lost, we replace it or refund you in full — you won't be left out of pocket.

If your parcel arrives damaged

Photograph the item and the box before doing anything else, then email us within 7 days of delivery. We'll replace it or refund you, and you won't pay return shipping.

Wrong address

Check your address carefully at checkout. If you spot a mistake, email us immediately — we can usually correct it before the order ships. Once it's with the carrier we can't change it, and parcels returned to sender take several weeks to come back.

Questions about your delivery? Email info@theauraex.com and a real person will get back to you within one business day.

Last updated: September 2026